Your privacy is important to us. This policy explains exactly what personal data Bitsler collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon you need a lawyer to decode.
Bitsler ("we", "us", "our") operates the online betting platform at bitsler.one. This Privacy Policy explains how Bitsler collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who use our platform.
We take data privacy seriously. When you register a Bitsler account, make a deposit, play a game, or simply browse our website, you share certain information with us. This policy is our commitment to being transparent about what we do with that information and how we keep it safe.
This Privacy Policy applies to all users of the Bitsler platform, including players in Bangladesh who access the platform via web browser or the Bitsler mobile app. By using Bitsler, you agree to the data practices described in this policy. If you do not agree, please do not use the platform.
Short version: We collect only what we need to run your account and keep the platform secure. We don't sell your data. We don't share it with anyone who doesn't need it. And we give you real control over your own information.
Bitsler collects personal data in two main categories: information you provide directly, and information we collect automatically when you use the platform.
We do not collect: Sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification.
Bitsler collects your personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct input | Registration form, KYC document upload, payment details, support messages |
| Automated collection | Cookies, server logs, analytics tools when you browse or play on Bitsler |
| Payment processors | Transaction confirmation data from bKash, Nagad, and bank transfer providers |
| Identity verification providers | Verification status and risk signals from KYC service providers |
| Fraud prevention services | Device fingerprint data and risk scores from fraud detection partners |
Bitsler uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.
We use your registration data to create and manage your Bitsler account, verify your identity , authenticate your logins, and communicate with you about your account activity. Without this data, we cannot operate your account.
Your payment information is used solely to process deposits and withdrawals through bKash, Nagad, and bank transfer. We retain transaction records as required by financial regulations. We do not store full payment credentials on our own servers — payment data is handled by our certified payment processing partners.
Bitsler is required by law to verify the identity of players, maintain transaction records, and report suspicious activity to relevant authorities. Your KYC documents and transaction history are retained to meet these obligations. This includes compliance with anti-money laundering (AML) regulations and responsible gaming requirements.
We analyse usage patterns, device data, and transaction behaviour to detect and prevent fraud, account takeovers, bonus abuse, and other prohibited activities. This protects both Bitsler and honest players on the platform.
Aggregated and anonymised usage data helps us understand how players use Bitsler, which games are most popular, and where the platform experience can be improved. This data cannot be used to identify individual players.
If you have opted in to marketing communications, we may send you emails or SMS messages about promotions, new games, and special offers on Bitsler. You can opt out at any time by clicking the unsubscribe link in any marketing email or by updating your communication preferences in your account settings.
You are in control: You can update your marketing preferences at any time from your Bitsler account settings. Opting out of marketing will not affect your ability to use the platform or receive important account notifications.
Bitsler processes your personal data on the following legal grounds:
Bitsler does not sell your personal data to third parties. We share your data only in the following limited circumstances:
We share data with trusted third-party service providers who help us operate the Bitsler platform. These include payment processors (bKash, Nagad, bank partners), identity verification providers, fraud detection services, and cloud hosting providers. All service providers are contractually required to handle your data securely and only for the purposes we specify.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by law, court order, or to protect the rights and safety of Bitsler, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of Bitsler's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.
We never sell your data. Your personal information is not a product. We share it only when necessary to operate your account, comply with the law, or keep the platform secure.
Bitsler uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain your session, and enable core platform functions | No — required for the platform to work |
| Preference | Remember your language, display settings, and responsible gaming preferences | Yes |
| Analytics | Understand how players navigate the platform so we can improve it | Yes |
| Security | Detect suspicious activity, prevent fraud, and protect your account | No — required for platform security |
You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Bitsler platform. Bitsler does not use third-party advertising cookies or share cookie data with ad networks.
Bitsler retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Here are our standard retention periods:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Bitsler takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect your Bitsler account has been compromised, contact our support team immediately at [email protected].
Your responsibility: Keep your Bitsler password strong and unique. Never share your login credentials with anyone. Bitsler staff will never ask for your password.
You have the following rights over your personal data held by Bitsler. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of the personal data Bitsler holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your data where we no longer have a legal basis to hold it.
Ask us to limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Note: Some rights may be limited where Bitsler is required to retain data by law — for example, KYC and transaction records required for AML compliance. We will always explain clearly if a legal obligation prevents us from fulfilling a request.
Bitsler is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Bitsler platform in any way.
If Bitsler becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on Bitsler, please contact us at [email protected] so we can investigate and take appropriate action.
Bitsler may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the Bitsler platform.
The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of Bitsler after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Bitsler privacy team:
We take every privacy enquiry seriously and will do our best to resolve your concern promptly and transparently.
Privacy at Bitsler is not just a legal checkbox. Here are the real commitments we make to every player on the platform.
Every piece of data you send to Bitsler travels over an encrypted TLS connection. Your account details, payment information, and personal data are never transmitted in plain text.
Your personal information is not a revenue stream for Bitsler. We do not sell, rent, or trade your data with advertisers, data brokers, or any other commercial third parties.
Access, correct, download, or delete your personal data at any time. Your privacy rights are real and we honour them. Just email our support team and we'll handle your request within 30 days.
We collect only what we genuinely need to run your account and keep the platform secure. We don't ask for data we don't use, and we don't hold onto it longer than necessary.
Bitsler uses cookies only for essential platform functions, security, and anonymous analytics. No advertising cookies. No third-party tracking networks. Full cookie details are in Section 7.
We don't hold your data indefinitely. Every category of data has a defined retention period. When data is no longer needed, it is securely deleted or anonymised — no exceptions.
Now you know exactly how Bitsler handles your data. We keep it safe, we keep it private, and we give you full control. Ready to play? Create your free account today and experience fast payments, fair games, and real support.
18+ only. Play responsibly. Responsible Gaming tools available in your account settings.